Privacy Policy
Last updated: January 2025
Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. This includes your name, email address, phone number, delivery address, payment information, and preferences for eco-friendly products.
We also automatically collect certain information about your device and usage of our services, including IP address, browser type, operating system, referring URLs, access times, and pages viewed.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our refill marketplace services, process transactions, communicate with you about your orders and account, send you marketing communications (with your consent), and comply with legal obligations.
Your sustainability tracking data helps us provide personalized environmental impact reports and improve our product recommendations to better serve your eco-friendly lifestyle goals.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website, conducting our business, or serving you.
We may also disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure server environments, and regular security assessments.
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can control cookie settings through your browser preferences.
For detailed information about our cookie practices, please refer to our Cookie Policy.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
We may use third-party analytics services to help understand how our website is used and to improve our services.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your membership plus applicable legal retention periods.
You may request deletion of your personal information at any time, subject to certain legal and operational requirements.
International Data Transfers
As a Japan-based company, your information is primarily processed and stored in Japan. If we transfer your information to other countries, we ensure appropriate safeguards are in place to protect your privacy rights.
We comply with applicable data protection laws regarding international transfers of personal information.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You can manage your account settings, communication preferences, and privacy choices through your account dashboard or by contacting us directly.
You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or updating your preferences in your account settings.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parents or guardians who believe their child has provided us with personal information should contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@virellamap.com
Phone: +81-29-875-8426
Address: 3 Chome-499-135 Ogi, Ito City, Shizuoka Prefecture 414-0053